Guest Policies

I. Days and Hours of Operation

The clubhouse is normally closed on Mondays. When the Club is open on Monday (if a holiday falls on Monday), the Club will be closed the following day (Tuesday). During the months of December through March, the clubhouse is normally closed on Monday and Tuesday. The clubhouse is normally shutdown for a duration of time during January and February for routine maintenance projects, renovations and general repairs while also providing scheduled vacation time for the service staff.

The clubhouse is open from 8 a.m. until closing except on days when breakfast is served.
The Locker Rooms are open from 7 a.m. until closing.

Food Service Hours - Clubhouse

In-Season Hours: (April through November)

Breakfast
6:45 am - 10 am
Weekends, Holidays*

Lunch
11:30 am - 3 pm
Tuesday through Friday

11:30 am - 3:30 pm
Saturday, Sunday, Holidays

Dinner
6 pm - 9 pm
Wednesday and Friday

Pool Parties
6 pm - 8:30 pm
Thursday (July & August)

Off-season Hours (December through March)

Lunch
11:30 am - 2:30 pm
Wednesday through Friday

11:30 am - 3 pm
Saturday, Sunday, Holidays

Dinner
6 pm - 8:30 pm
Wednesday and Friday

Reservations are required for all events except regular daily luncheons and Wednesday evening dining. Dining Room and Grille Room reservations of 13 or more will be accommodated at managements discretion based on available space and will be strongly encouraged to utilize a “limited” menu option (select items from our regular dining menu) which enables proper service standards to be adhered to. This “limited” menu option is not considered a private party and charges will be applied to your food minimum.

Any Dining Room and Grille Room reservations of any size that require a “set” menu (preordered menu items not on our regular dining menu) will be considered a private party and charges will not be applied to your food minimum. Members should consult the monthly club calendar, newsletter and website for information on other social and golf events to determine hours of specific service.

Golf Course Midway House Hours

The Midway House is open during the golf season, weather permitting, from mid-April through October.

Tueday through Friday
10 am - 30 minutes before dusk

Saturday and Sunday
8:30 am - 30 minutes before dusk

Pool Snack Bar Hours

The snack bar is open on Memorial Day weekend and closes on Labor Day.

The snack bar “days of operation” coincide with the pool schedule. Weekends only from Memorial Day through Father’s Day, then open daily through Labor Day, weather permitting.

Monday
1 pm - 5:30 pm

Tueday through Friday
11:30 am - 5:30 pm

Saturday and Sunday
11:30 am - 6 pm

II. Locker Rooms

  1. The clubhouse locker rooms are accessible to Regular Golf and Associate Members. Lockers are assigned for the duration of the membership with a fee assessed annually. The locker room attendants will assist in providing accommodations for guest usage. For details concerning availability or obtaining a locker, contact the appropriate Men’s or Ladies’ locker room attendant.

  2. Only persons sixteen (16) years of age and older will be permitted in the Men’s or Ladies’ locker rooms. During pool operating hours, a children’s changing facility is available for use at the rear of the snack bar complex.

III. Notes & Rules

  1. Adult Members and guests are not permitted to bring food, liquor or refreshments onto Club property without express permission of the Board of Directors, subject to such charges as may be set by the House Committee.

  2. The Club prepares meals to be consumed on Club property and does not engage in off-site catering.

IV. Club Usage Policy

  1. The Club facilities are available to Members for private parties. Private party charges do not apply to the Member’s food minimum. Generally a private party is defined as a function and/or event that enlists the services of our Special Events Coordinator and/or other appropriate staff to execute the requirements of the private party. All private parties are subject to approval by management. Arrangements should be made well in advance with our Special Events Coordinator. Note: Dining Room and Grille Room reservations of 13 or more will be accommodated at managements discretion based on available space and will be strongly encouraged to utilize a “limited” menu option (select items from our regular dining menu) which enables proper service standards to be adhered to. This “limited” menu option is not considered a private party and charges will be applied to your food minimum. Any Dining Room and Grille Room reservations of any size that require a “set” menu (Preordered menu items not on our regular dining menu) will be considered a private party and charges will not be applied to your food minimum.

  2. Business meetings or business social events for Members and their sponsored guests are welcome at such times as they will not interfere with Club affairs. There will be a nominal fee for set-up and use of the room. Arrangements should be made with clubhouse management.

  3. Card playing is permissible only in specifically designated areas.

V. Smoking Policy

Smoking is not permitted anywhere in the clubhouse.

VI. Alcohol Policy

  1. The dining areas of the Club will be operated in accordance with the laws of the State of Connecticut.

  2. No liquor of any kind shall be served to anyone under 21 years of age.

  3. Minors, anyone under twenty-one (21), are not permitted to sit at the bar, even if accompanied by an adult. Children under sixteen (16) will not be permitted in the indoor dining areas unless accompanied by an adult.

  4. The laws of the State of Connecticut prohibit the serving of alcoholic beverages to anyone who is intoxicated. Judgment concerning this is the responsibility of the bartender and/or manager on duty who have been instructed to act accordingly. If, in the judgment of management, a Member or guest is not capable of driving an automobile, arrangements for alternate transportation will be made for that individual at no expense to the Club.

VII. Clubhouse Attire

  1. Proper golf and tennis attire are acceptable attire in the clubhouse unless otherwise indicated in an event announcement. Short-shorts, T-shirts, tank tops, denim jeans and all denim clothing regardless of color and similar clothing are not permitted within the confines of the clubhouse or the front terrace at any time. Shirts must be tucked in at all times. Jeans and other denim clothing are considered acceptable attire at the pool area and during pool parties.

  2. Proper golf and tennis wear is considered acceptable casual attire unless otherwise specified.

  3. “Proper Casual Attire”, acceptable attire for evening dining and Sunday brunch is defined as long pants, Bermuda length shorts, collared shirt or turtleneck, for men; dresses, skirts, appropriate shorts, slacks and blouses for women.

  4. Unless otherwise indicated in the event announcement, dinner dances require jacket and tie for men. Ladies shall be properly attired for the event.

  5. Gentlemen may not wear hats in the clubhouse dining areas.

  6. Members are responsible to ensure their guests adhere to the established policies regarding acceptable attire.

  7. The forgoing clubhouse attire will be applicable to young adults and children. It is expected that parents will ensure that their children are attired in a manner which will maintain the desired standards of the Club.

  8. The General Manager is authorized to waive these rules for special occasions.

VIII. Charges

  1. Each Member is required to sign legibly and indicate their account number for purchases made or charges incurred at the Club and may request a copy of the receipt of charges incurred.

  2. Each Member is responsible for all indebtedness incurred, including damage to or loss of Club property caused by them, members of their families, or their guests. The Club will be reimbursed for damages to golf carts.

  3. Payment of charges are due in full within 30 days after the close of each month in which charges were incurred. An established late penalty will be assessed for charges in arrears. Failure to pay house charges or other indebtedness to the Club may result in suspension of Club privileges or termination of membership. Members believing that they have been billed incorrectly must report this claim to the Club’s administrative office or Treasurer within thirty (30) days from the date of statement issue for review.

  4. Social clubs that are exempt under Internal Revenue Code Section 501(c)(7) from the Federal corporate income tax for Member related income now have to notify Members receiving statements for dues and other financial support (such as assessments) that such payments are not deductible as charitable contributions for Federal personal income tax purposes.

IX. Reservations - Cancellation Policy

  1. Regular daily luncheons and Wednesday evening dinners are accommodated on a first come first served basis except for parties of six (6) or more in which case reservations are accepted and strongly recommended. Adherence to the reservation policy ensures proper provisions are met for food and labor to meet the desired standards of membership service.

  2. If you have made dinner reservations and your plans change, please call and cancel your reservation so that others may dine. If you do not cancel, you may incur a cancellation fee.

  3. A 48- hour notice is required to cancel all reservations to Club events. If timely notice of cancellation is not received a charge of 50% of the event cost will be incurred.

X. Annual Dining Minimum

  1. An annual food minimum charge, encompassing the Club opening date through December 31st , will be established by the Board of Directors for each specific category of membership in an amount an for time periods at the Board’s and is in place for specific categories of membership.

  2. Any unused food minimum will be charged to the Member’s account and reflected in the December statement.

XI. Personal Property

  1. Each Member is solely responsible for any personal property brought onto the Club property. Valuables may, upon request, be placed in the Club safe for security purposes.

  2. Dogs and other pets are not permitted in the clubhouse or anywhere on Club grounds.

XII. Tipping - Gratuities

  1. The Club has a strict “no tipping” policy for food and beverage service employees. The compensation of these employees is based upon this and Members are asked to inform their guests.

  2. The exceptions to this policy are the locker room attendant(s), coat room attendant(s) and valet parking attendant(s) where tipping is appropriate for personal services rendered.

XIII. Suggestions and Complaints

Complaints or suggestions regarding service, operation or management of the Club shall be made in writing and addressed to the Chairman of the House Committee. Suggestions pertaining to athletic activities should be addressed to the appropriate chairperson. Neither Members nor guests shall reprimand Club employees under any circumstances.

XIV. Sexual Harassment Policy

Shorehaven Golf Club has the legal obligation and a commitment to provide and maintain a work environment free from sexual harassment for the Club staff. Members and their guests are expected to conform their speech and behavior with and towards the staff to the principles underlying this legal obligation and commitment. Inappropriate speech or behavior by Members or guests toward staff cannot and will not be tolerated, and the Club, in accordance with its By Laws, is authorized to take appropriate corrective action, up to and including termination of membership, to preserve and protect the work environment of the staff in this regard.

XV. Guests

  1. Connecticut law requires all clubs to maintain a Guest Registry. Members are expected to record the names and residences of guests in one of the following locations: 
    • Main Clubhouse (Grille Rooms)
    • Golf Pro Shop
    • Tennis Pro Shop
    • Pool (Registration table)
  2. Members are responsible for the conduct of their family and guests as well as all Club expenses incurred by them.

XVI. Parking

All vehicles must be parked in the parking lot and within the designated, marked parking areas. Areas designated as “No Parking” must be observed. Chronic offenders will be subject to disciplinary action by the Board. Parking is not allowed at anytime in the front circle as this a fire lane.